Contact Us
Welcome to Brighthlier.
We are committed to providing responsive and reliable customer support throughout your shopping experience.
Whether you need help with product information, product care, order status, shipping, returns, damaged or incorrect items, or general questions about our Lighting, Home Decor, and Outdoor Storage collections, our customer care team is here to assist you.
For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.
1. Customer Support by Email
Brand: Brighthlier
Website:
brighthlier.com
Legal Entity:
Shanghai Chumo Network Technology Co., Ltd.
Registered Address:
Unit 188, Building 19, No. 218 Huting North Road, Songjiang District, Shanghai
Unified Social Credit Code:
91310117MAEDQUHP06
Email:
service@brighthlier.com
Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).
For faster assistance with an existing purchase, please include your order number in your message whenever possible.
For product-related questions, please include:
• Product name
• Order number, if applicable
• A brief description of your question or issue
• Clear photos, where relevant
• Additional details about the product condition or concern
Providing these details will help us assist you more efficiently.
2. Customer Support Hours
Customer Support Email:
service@brighthlier.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Messages received outside regular support hours will be reviewed during the next available business period.
Please note that response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.
3. Orders, Shipping and After-Sales Support
Our support team can assist with:
• Order status and tracking
• Shipping and delivery inquiries
• Product information
• Product use and care guidance
• Damaged, defective, incorrect, or incomplete orders
• Returns and after-sales inquiries
• Product specifications and materials
• Lighting product questions
• Home Decor product questions
• Outdoor Storage product questions
• Business and wholesale partnership inquiries
To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, defective, or incomplete, please contact us as soon as possible and include clear photos of the product and packaging where relevant.
4. Product Support
Brighthlier offers a curated collection of lighting, home decor, and outdoor storage products across three main categories:
• Lighting – Practical and decorative lighting products designed for indoor and outdoor environments, including ambient lights, courtyard lights, camping lights, decorative lights, and related lighting products.
• Home Decor – Decorative and functional products designed to complement everyday living spaces, including decorative accessories, tabletop decor, room accents, organizers, and related home decor products.
• Outdoor Storage – Practical storage and organization products designed for outdoor spaces and activities, including outdoor storage containers, storage bags, portable organizers, camping storage accessories, patio storage solutions, and related outdoor organization products.
If you need help with a product, our customer care team can assist with questions regarding:
• Product dimensions and size information
• Materials and surface finishes
• Product design and intended use
• Care and cleaning guidance
• Included accessories or components
• Product colour and appearance
• Storage recommendations
• Usage and setup instructions
• Lighting features, power sources, or operating modes where applicable
• Outdoor-use information where applicable
• Product variations where applicable
Because specifications vary between products, please include the product name when contacting us.
5. Business and Wholesale Inquiries
Brighthlier welcomes inquiries from retailers, distributors, commercial buyers, home and lifestyle businesses, lighting retailers, home decor retailers, outdoor living businesses, and other potential partners.
For wholesale, distribution, bulk purchasing, or other commercial opportunities, please contact:
Please include:
Subject: Business Inquiry
or
Subject: Wholesale Inquiry
so your request can be directed appropriately.
If possible, please include your company name, market, expected order volume, and a brief description of your inquiry.
6. Corporate Information
Brand: Brighthlier
Website:
brighthlier.com
Legal Entity:
Shanghai Chumo Network Technology Co., Ltd.
Registered Address:
Unit 188, Building 19, No. 218 Huting North Road, Songjiang District, Shanghai
Unified Social Credit Code:
91310117MAEDQUHP06
Customer Support Email:
service@brighthlier.com
brighthlier.com is owned and operated by Shanghai Chumo Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
We're Here to Help
From choosing suitable Lighting, Home Decor, and Outdoor Storage products to receiving and using your order, our team is here to make your shopping experience clear, simple, and convenient.
If you have any questions, simply contact us at:
Thank you for choosing Brighthlier.
Brighthlier — Thoughtful Lighting. Comfortable Spaces. Organized Outdoor Living.