FAQ
Orders and Shipping
How do I place an order?
To place an order, select the Brighthlier product you would like to purchase, choose any available options, add the item to your cart, and follow the instructions provided at checkout.
Our collections include:
• Lighting – Practical and decorative lighting products for indoor and outdoor spaces, including ambient lights, courtyard lights, camping lights, and related lighting products
• Home Decor – Decorative and functional products designed to complement everyday living spaces
• Outdoor Storage – Practical storage and organization products designed for outdoor spaces, camping, patios, gardens, and other outdoor settings
Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible after placing it at:
We will make reasonable efforts to assist before fulfillment begins.
However, once an order has entered processing, picking, packing, fulfillment, shipping preparation, or dispatch, we cannot guarantee that changes or cancellations can still be made.
If your order has already shipped, you may need to follow the applicable return procedure after delivery.
If we successfully cancel an order after payment has already been processed, the refund will be issued to the original payment method within 5–10 business days after the cancellation is confirmed.
How do I track my order?
Once tracking information becomes available, we will send a shipping confirmation email to the email address used at checkout.
Tracking information may take some time to update after a shipping label has been created.
Carrier tracking frequency may vary depending on the shipping provider, destination, and local delivery network.
When will my order arrive?
Orders are typically processed within 1–3 business days after payment is successfully confirmed.
Once your order has been processed and shipped, the estimated delivery time is typically 7–20 business days.
Estimated delivery times are calculated from the date your order is shipped and do not include the 1–3 business days required for order processing.
Delivery times are estimates only and may vary depending on destination, carrier capacity, customs clearance procedures, local delivery conditions, public holidays, weather conditions, and other circumstances outside our reasonable control.
Where are Brighthlier orders shipped from?
Orders may be fulfilled from our own or partner fulfillment facilities depending on product availability, inventory location, and the delivery destination.
Some orders may be fulfilled internationally or from facilities located outside the customer's destination country.
Products from the same order may occasionally be shipped from different fulfillment locations and may arrive in separate packages.
We do not represent that all orders are shipped from a local warehouse.
How much does shipping cost?
Available shipping methods and applicable shipping charges are displayed during checkout.
Shipping costs may vary depending on the delivery destination, available shipping method, and other applicable factors.
If free shipping or a free-shipping promotion is available for your order, it will be clearly displayed during checkout.
What should I do if my order arrives damaged, defective, incorrect, or incomplete?
If your order arrives damaged, defective, incorrect, incomplete, or materially different from the product description, please contact us as soon as reasonably possible at:
Please provide:
• Your order number
• Product name
• Clear photographs of the product
• Photographs of the packaging where relevant
• A photograph of the shipping label where available
• A short video where relevant
For Brighthlier products, clear photographs or a short video may be particularly helpful for issues involving lighting components, switches, charging ports, cables, battery compartments, decorative surfaces, handles, closures, storage components, product structure, size, finish, or other visible or functional product concerns.
If Brighthlier confirms that the issue resulted from a product defect, fulfillment error, incorrect item, incomplete order, or another error on our part, we will provide an appropriate replacement, refund, return solution, or other remedy at no additional cost to the customer.
Product Support
What types of products does Brighthlier offer?
Brighthlier offers a curated selection of lighting, home decor, and outdoor storage products designed for practical and comfortable everyday living.
Our collection includes:
• Lighting – Including ambient lights, courtyard lights, camping lights, decorative lights, and related indoor and outdoor lighting products
• Home Decor – Including decorative accessories, tabletop decor, room accents, organizers, and other products for everyday living spaces
• Outdoor Storage – Including outdoor storage containers, storage bags, portable organizers, camping storage accessories, patio storage solutions, and related outdoor organization products
Available products may change as new collections are introduced.
Will the product look exactly like the photos?
We make reasonable efforts to display product colours, textures, materials, proportions, finishes, lighting appearance, and design details as accurately as possible.
However, product appearance may vary slightly because of screen settings, surrounding lighting conditions, photography, production batches, product variations, and minor material differences.
For lighting products, perceived brightness, colour appearance, and lighting effect may also vary depending on the surrounding environment, product placement, viewing conditions, power source, and individual product specifications.
Please review the applicable product page for product-specific information.
How should I care for Brighthlier products?
For most Brighthlier products:
• Follow the care, installation, and usage instructions provided for the specific product
• Use products only for their intended indoor or outdoor purpose
• Keep electrical components, charging ports, cables, plugs, and battery compartments away from water unless the product is specifically designed for applicable water exposure
• Use only compatible power sources, batteries, chargers, cables, or adapters where specified
• Avoid excessive pulling, bending, dropping, impact, or rough handling
• Avoid overloading Outdoor Storage products beyond any stated capacity or weight limitations
• Keep Home Decor products on suitable and stable surfaces where applicable
• Avoid unnecessary exposure to excessive heat, harsh chemicals, extreme weather, or unsuitable storage conditions
• Store products appropriately when not in use
• Follow any product-specific cleaning, maintenance, assembly, or storage instructions
Care requirements vary by product type and material, so please review the applicable product page before cleaning, installing, storing, or maintaining your item.
Do not assume that a product is waterproof, weatherproof, UV-resistant, corrosion-resistant, or suitable for permanent outdoor exposure unless this is specifically stated on the applicable product page.
Returns and Refunds
What is your return policy?
Eligible products may be returned within 30 calendar days after confirmed delivery.
Before returning any product, please contact:
Our customer support team will review your request, confirm eligibility, and provide the applicable return instructions and return address.
Please do not return products to our registered business address unless our customer support team specifically instructs you to do so.
Warranty
Does Brighthlier offer a warranty?
Yes.
Most eligible Brighthlier products are covered by a 90-day limited warranty beginning on the date of confirmed delivery, unless otherwise stated on the applicable product page.
The warranty generally covers qualifying manufacturing defects, defects in materials or workmanship, structural defects, and eligible electrical or functional product issues occurring during normal and intended use.
Normal wear and tear, misuse, accidental damage, improper installation, improper cleaning or storage, unauthorized modification, use with incompatible power sources or accessories, customer-caused damage, and damage resulting from use outside the product's intended purpose or stated environmental specifications are generally not covered.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout.
Prices on brighthlier.com are displayed and processed according to the currency shown at checkout.
Payment options may vary depending on your location, device, and available payment services.
Contact Us
If you have questions about your order, shipping, returns, refunds, product care, product specifications, warranty support, or product use, please contact us:
Brand: Brighthlier
Website:
brighthlier.com
Legal Entity:
Shanghai Chumo Network Technology Co., Ltd.
Registered Address:
Unit 188, Building 19, No. 218 Huting North Road, Songjiang District, Shanghai
Unified Social Credit Code:
91310117MAEDQUHP06
Customer Support Email:
service@brighthlier.com
For order-related inquiries, please include your order number and the email address used at checkout whenever possible.
Our customer support team aims to respond to enquiries within 24–48 hours.
Please do not send complete credit card information, CVV/security codes, or account passwords by email.
Brighthlier — Thoughtful Lighting. Comfortable Spaces. Organized Outdoor Living.