Product Support & Warranty
Our Commitment to Quality
At Brighthlier, we want every product you receive to meet the quality and presentation standards described in our store.
Our products across Lighting, Home Decor, and Outdoor Storage are selected and prepared for shipment with care. Our Lighting collection may include ambient lights, courtyard lights, camping lights, and other decorative or practical lighting products, while our Home Decor and Outdoor Storage collections include products designed for everyday indoor and outdoor spaces.
If your product arrives damaged, defective, incorrect, incomplete, or develops a qualifying manufacturing, functional, or structural issue during the applicable warranty period, our customer support team will review the issue and provide an appropriate solution in accordance with this Warranty and Guarantee Policy and applicable consumer law.
90-Day Limited Warranty
Most eligible Brighthlier products are covered by a 90-day limited warranty beginning on the date of confirmed delivery, unless otherwise stated on the applicable product page.
The warranty applies to eligible manufacturing defects, defects in materials or workmanship, and qualifying functional or structural issues that arise during normal and intended use.
Depending on the nature of the issue, product availability, and the circumstances of the claim, an approved warranty claim may result in:
• A replacement product
• A replacement component, where appropriate and available
• A refund
• Store credit, where agreed with the customer
• Another appropriate remedy
The specific remedy will depend on the nature of the issue, product availability, applicable consumer law, and the circumstances of the claim.
What Is Covered
Subject to the terms and exclusions in this policy, the limited warranty may cover:
Manufacturing Defects
Defects in materials or workmanship that affect the normal intended use, function, or structure of the product.
Material, Electrical, or Construction Issues
Unexpected issues involving product construction, housings, frames, fastenings, handles, closures, hinges, storage components, decorative components, switches, cables, charging ports, battery compartments, lighting components, or other functional or structural elements during normal and intended use.
For Lighting products, qualifying manufacturing defects may include issues affecting originally supplied electrical or lighting components where the issue occurs during normal and intended use and is not caused by misuse, incompatible power sources, unauthorized modification, improper installation, or unsuitable environmental exposure.
Structural or Functional Defects
Problems with the construction, structural integrity, or intended functionality of the product that are not caused by accidental damage, misuse, excessive force, improper care, improper installation, or unauthorized modification.
Examples may include qualifying issues affecting:
• Ambient lights, decorative lights, courtyard lights, or camping lights
• Lighting housings, switches, cables, charging ports, or battery compartments
• Home decor structures, frames, fastenings, or decorative components
• Outdoor storage containers, storage bags, or portable organizers
• Handles, straps, closures, hinges, frames, or fastening components
• Product joints, connectors, supports, or other functional components
Products Damaged on Arrival
Products that arrive damaged, crushed, bent, scratched, cracked, broken, defective, incomplete, or otherwise unusable because of shipping, handling, fulfillment, or another issue not caused by the customer.
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its product description, we will provide an appropriate remedy at no additional cost to the customer where the issue is confirmed to be our responsibility.
What Is Not Covered
Unless otherwise required by applicable law, the limited warranty does not cover damage or issues caused by:
• Accidental drops, impacts, crushing, bending, tearing, or breakage
• Misuse or use outside the product's intended purpose
• Improper installation, assembly, handling, or storage
• Excessive force, pressure, or weight
• Use with incompatible power sources, batteries, chargers, cables, adapters, or accessories
• Exposure to water or moisture beyond the product's stated specifications
• Exposure to excessive heat, chemicals, cleaning agents, extreme weather, or unsuitable environments
• Normal wear and tear
• Cosmetic changes resulting from normal use
• Fading, discoloration, surface wear, scratching, creasing, or minor finish changes caused by use or improper care
• Rust, corrosion, staining, or deterioration caused by improper storage or environmental exposure
• Unauthorized repairs, modifications, alterations, or disassembly
• Improper cleaning or maintenance
• Overloading or using Outdoor Storage products beyond applicable stated limits
• Loss or theft
• Customer-caused damage
• Damage occurring after the applicable warranty period
Minor variations in colour, texture, finish, shape, surface appearance, material tone, decorative details, or other cosmetic characteristics are generally not considered defects when they do not materially affect the normal use or structural integrity of the product.
For Lighting products, minor differences in perceived brightness or colour appearance caused by surrounding lighting conditions, screen representation, product placement, viewing conditions, or normal production variation are generally not considered defects where the product otherwise operates according to its stated specifications.
Damaged, Defective, Incorrect, or Incomplete Items
Please inspect your order promptly after delivery.
If your product arrives:
• Damaged
• Crushed, bent, scratched, cracked, broken, or otherwise physically affected
• Defective
• Incorrect
• Incomplete
• Missing components or accessories
• Materially different from the product description
please contact us at:
as soon as reasonably possible.
To help us review the issue, please provide:
• Your order number
• Product name
• A brief description of the issue
• Clear photographs of the product
• A short video demonstrating the issue where relevant
• Photographs of the inner or outer packaging where relevant
• A photograph of the shipping label where available
For Brighthlier products, photographs or videos may be particularly helpful for issues involving lighting components, switches, cables, charging ports, battery compartments, housings, decorative surfaces, glass or plastic components, handles, closures, storage components, product structure, size, finish, or other visible or functional product concerns.
For Lighting products, a short video may also help demonstrate an applicable functional issue involving the light, switch, charging function, power connection, or operating mode.
Please keep the affected product and packaging until our customer support team has reviewed your request.
If Brighthlier confirms that the item arrived damaged, defective, incorrect, incomplete, or materially different from its product description, we will provide an appropriate replacement, refund, return solution, or other remedy at no additional cost to the customer.
How to Make a Warranty Claim
To submit a warranty claim, contact our customer support team at:
Please include:
• Your order number
• The email address used to place the order
• Product name
• A description of the issue
• Supporting photographs or videos where relevant
Our customer support team aims to respond to warranty enquiries within 24–48 hours.
Warranty Review
Warranty claims are reviewed based on the individual circumstances of the issue.
During our review, we may consider:
• The nature of the reported issue
• The date of confirmed delivery
• Product condition
• How the product was used, installed, or stored where applicable
• Photographs or videos provided
• Whether the issue is consistent with a manufacturing, functional, or structural defect
• Whether customer-caused damage, misuse, improper installation, incompatible accessories or power sources, improper cleaning, or improper care contributed to the issue
• Applicable consumer protection requirements
Submitting a warranty claim does not automatically mean that the claim has been approved.
Replacement Products
If a replacement is approved, we will make reasonable efforts to provide the same product or variation originally purchased.
If the original product is unavailable, we may offer:
• A comparable replacement
• An alternative product, where agreed with the customer
• A refund
• Store credit, where agreed with the customer
• Another appropriate solution
Product Care
To help keep your Brighthlier products in good condition:
• Follow any assembly, installation, care, or use instructions provided with the product
• Use each product only for its intended purpose and environment
• Handle electrical, glass, plastic, metal, wood, fabric, decorative, and storage components carefully
• Avoid unnecessary pulling, bending, dropping, impact, crushing, or excessive force
• Use only compatible power sources, batteries, chargers, cables, adapters, or accessories where specified
• Keep electrical components, plugs, charging ports, cables, and battery compartments away from water unless the product is specifically designed for applicable water exposure
• Avoid prolonged exposure to excessive moisture, heat, chemicals, strong cleaning agents, or environmental conditions beyond the product's stated specifications
• Clean products using suitable methods according to applicable care instructions
• Store products appropriately when not in use
For Lighting products, including ambient lights, courtyard lights, camping lights, and decorative lighting, follow the applicable power, battery, charging, installation, placement, and operating instructions. Do not assume that a lighting product is waterproof or suitable for outdoor use unless this is specifically stated on the applicable product page.
For Home Decor products, place and use products in an appropriate environment, follow applicable assembly or mounting instructions, and avoid excessive impact, moisture, heat, or other conditions that may damage the product.
For Outdoor Storage products, follow any applicable assembly, capacity, weight, placement, and storage instructions. Avoid overloading products, and do not assume that an item is waterproof, weatherproof, UV-resistant, or suitable for permanent outdoor exposure unless this is specifically stated on the applicable product page.
Damage resulting from misuse, improper installation, improper handling, improper cleaning, unsuitable storage, incompatible power sources or accessories, environmental exposure beyond stated specifications, or failure to follow reasonable care instructions may not qualify for warranty coverage where permitted by applicable law.
Consumer Rights
This limited warranty is provided in addition to, and does not replace, any rights you may have under applicable consumer protection laws.
Contact Us
If you have questions about a product, warranty coverage, or an existing warranty claim, please contact us:
Brand: Brighthlier
Website:
brighthlier.com
Legal Entity:
Shanghai Chumo Network Technology Co., Ltd.
Registered Address:
Unit 188, Building 19, No. 218 Huting North Road, Songjiang District, Shanghai
Unified Social Credit Code:
91310117MAEDQUHP06
Customer Support Email:
service@brighthlier.com
For order-related enquiries, please include your order number and the email address used at checkout.
Our customer support team aims to respond to enquiries within 24–48 hours.
Please do not send complete credit card information, CVV/security codes, or account passwords by email.
Brighthlier — Thoughtful Lighting. Comfortable Spaces. Organized Outdoor Living.